MediaWorkHouse

Booking and Facility Usage Agreement

Please carefully review and accept the following terms and conditions prior to finalising your booking with MediaWorkHouse.

By proceeding with your booking, you consent to comply with the subsequent terms and any standard clauses typically found in a facility booking contract.

Legal Entity: MediaWorkHouse Ltd

Registered Office: Oxgate House, Oxgate Lane, Dollis Hill, London NW2 7HU
Company Number: 15273501
Trading Name: MediaWorkHouse
Effective Date: 06/11/2020
1. Booking Cancellation by MediaWorkHouse:

– MediaWorkHouse reserves the right to cancel your booking at any time, without the obligation to disclose the reason. If we cancel your booking before its scheduled start time, a full refund will be provided.

2. Booking Start and End Times:

– The booking period commences at the scheduled booking time, not at the time of your arrival. If you arrive late, your booking will still conclude at the originally scheduled end time.

3. Cancellation & Refunds:

– Refunds for cancelled bookings will be processed within 48 hours and may take 3-5 business days to appear in your account. Cancellations can be made no less than 24 hours before the scheduled booking time. No-show bookings are non-refundable.

4. Booking Payment RequirementS:
– All bookings made through our website must be paid in full before they are confirmed.
5. Invoice Settlement:
– If an invoice has been issued, it must be settled in full before the booking can be confirmed. Payments for invoices must be completed no later than 24 hours prior to the scheduled booking date and time.
6. Cancellation for Non-Payment:

– Failure to complete payment within the required time frame may result in the cancellation of the booking, and the booking slot may be released for availability to other customers.

7. Grace Period for Contracted Customers:
– Customers who have entered into a formal agreement with us as part of a regular contract may be eligible for a grace period to settle invoices, as specified in their agreement. This grace period is not applicable to customers who have not signed a regular agreement with us.
8. Access and Membership Verification:

– Self-service access will only be granted to verified members.

9. Damages and Liability:

– Any damages to studio equipment or the premises will result in a charge of £700, which encompasses our insurance excess plus a £50 administrative fee.
For damages totalling less than £700, a charge equivalent to the replacement or repair cost will apply plus a £50 administrative fee.
Payment for damages will be billed to the same payment method used for the booking. Unpaid balances may be forwarded to a collection agency.

10. Age Requirement:

– You must be 18 years or older to make a booking. However, individuals under the age of 18 can attend bookings but must be accompanied by an adult.

11. Accurate Attendee Count:

– Provide an accurate count of attendees in your booking application.

12. Maximum Occupancy:

– For all bookings except Photography studio sessions, attendance should not exceed 6 individuals. Photography studio bookings must not exceed 10 participants.

13. Late Arrival Policy:

– Failure to arrive at least 15-20 minutes before your scheduled booking time will not hold MediaWorkHouse liable for any delays in starting your booking.
Extensions of your booking time require additional payment, and no refunds will be issued for time lost due to late arrival.

14. No Smoking:

– A strict no-smoking policy is enforced in all our studios.

15. No Food and Drink:

– No food or drink is allowed in our studios. Designated break-out areas are available on-site.
– Any spills or mess left behind may incur a £50 cleaning charge, dependent on the extent of the cleanup required.

16. Noise Levels:

– Maintain noise at an acceptable level, excluding the recording studio.
– In studios with audio entertainment, music should not surpass reasonable listening levels.
– Noise levels in the studio should not exceed the equipment’s capabilities and reasonable listening levels.
– Ensure all doors and windows are closed when playing music at levels above standard listening levels.

17. Excessive Backdrop Use in Photography Studio:

– Extensive use of colour backdrops in the Photography studio may lead to a charge equal to the replacement cost.
– Charges will be billed to the same payment method used for the booking. Outstanding balances may be forwarded to a collection agency.

18. Health and Safety:

– You are responsible for your own health and safety while using our facilities.
– Please utilize equipment and facilities safely and responsibly.

19. Hygiene:

– Maintain personal hygiene standards and clean up after yourself.

20. Personal Belongings:

– We do not assume responsibility for any loss or damage to your personal belongings while on our premises.

21. Termination of Booking Privileges:

– We retain the right to terminate your membership or booking privileges for violations of these terms or disruptive conduct.

22. Incident Reporting:

– Promptly report any incidents, whether occurring inside or outside our studios, via phone (0208 22 66 111) or email (info@mediaworkhouse.com).

19. Non-Compliance

Consequences:
– Failing to adhere to these terms may result in one or more of the following consequences: loss of refund, cancellation of existing future bookings, or a complete ban from all studios and future bookings.

COMPREHENSIVE PODCAST RECORDING, VIDEO PRODUCTION & POST-PRODUCTION TERMS AND CONDITIONS

1. DEFINITIONS, INTERPRETATION AND PRECEDENCE
1.1 Definitions:
“Company”, “Client”, “Services”, “Deliverables”, “Raw Content”, “Standard Edit”, “Scope”, “Written” have the meanings set out previously and apply throughout this Agreement.
 
1.2 These Terms prevail over all marketing materials, verbal discussions, informal communications, or assumptions unless expressly varied in writing by the Company.
1.3 Headings are for convenience only and do not affect interpretation.
2. FORMATION OF CONTRACT AND ACCEPTANCE
2.1 A binding contract is formed upon the earliest of:
a) Payment of any invoice
b) Attendance at the Company’s premises
c) Participation in recording
d) Use, publication, or distribution of any Deliverables
 
2.2 Engagement of Services constitutes full acceptance of these Terms.
2.3 No reliance is placed on representations not expressly set out herein.
3. NATURE OF SERVICES
3.1 Services are creative and technical in nature and outcomes are inherently subjective.
3.2 The Company makes no guarantees regarding audience growth, monetisation, reach, platform performance, or commercial success.
 
4. SCOPE OF SERVICES AND SCOPE LIMITATION
4.1 The Scope is strictly limited to what is expressly agreed in writing.
4.2 Where no written Scope exists, Services default to recording plus a Standard Edit only.
4.3 The following are excluded unless agreed in writing:
  • Narrative restructuring
  • Extensive content removal
  • Editorial judgement for messaging or tone
  • Legal or reputational review
  • Unlimited revisions
4.4 Any work outside Scope is chargeable at prevailing rates or may be declined.
5. CLIENT RESPONSIBILITIES
5.1 The Client is solely responsible for:
  • Content accuracy
  • Legal clearance
  • Guest consent
  • Platform compliance
5.2 The Company accepts no liability for defamation, copyright infringement, or regulatory breaches arising from Client content.
6. STANDARD PODCAST EDIT (DEFAULT)
6.1 Where applicable, a Standard Edit may include (at Company discretion):
  • Basic audio levelling
  • Removal of obvious technical errors
  • Simple continuity cuts
  • Basic colour correction
6.2 A Standard Edit does not include:
  • Narrative edits
  • Content sanitisation
  • Advanced sound design
  • Subtitles, captions, graphics
  • Multiple revisions or formats
6.3 The Company has sole discretion over what constitutes a Standard Edit.
7. EDITING REQUESTS, REVISIONS AND REVIEWS
7.1 Revisions are not included unless expressly stated.
7.2 All feedback or change requests constitute a new instruction and may be charged or declined.
7.3 Failure to raise objections within 7 days constitutes acceptance.
8. DELIVERY TIMESCALES
8.1 Delivery times are estimates only.
8.2 Time is not of the essence.
8.3 Delays caused by Client actions or scope changes extend timelines accordingly.
9. ACCEPTANCE AND USE OF DELIVERABLES
9.1 Deliverables are deemed accepted upon:
  • Publication or use
  • Failure to object within 7 days
  • Requesting further edits
9.2 Acceptance confirms Services were provided with reasonable care and skill.
10. RAW CONTENT
10.1 Raw Content remains Company property until full payment is received.
10.2 Release of Raw Content is at the Company’s discretion unless agreed in writing.
10.3 Raw Content is provided “as is” with no warranty.
11. FEES AND PAYMENT
11.1 Fees are payable in advance unless agreed otherwise.
11.2 Payment confirms acceptance of Scope and Terms.
11.3 Additional work is invoiced separately.
12. CLIENT CONDUCT AND COMMUNICATION
12.1 Clients must communicate reasonably and professionally.
12.2 Excessive contact, unreasonable demands, or unannounced attendance at premises may result in suspension or termination.
13. TERMINATION
13.1 The Company may terminate Services at its discretion with written notice.
13.2 Upon termination:
  • All completed work remains payable
  • No obligation exists to complete unfinished work
14. INTELLECTUAL PROPERTY
14.1 IP transfers upon full payment.
14.2 The Company may use excerpts for promotional purposes.
15. LIMITATION OF LIABILITY
15.1 Liability is limited to fees paid.
15.2 No liability for loss of earnings, opportunity, reputation, or consequential loss.
15.3 Creative subjectivity is expressly acknowledged.
16. CONSUMER RIGHTS
16.1 Statutory rights are not excluded.
16.2 Obligation is reasonable care and skill, not guaranteed outcome.
17. ENTIRE AGREEMENT AND NON-RELIANCE
17.1 This document constitutes the entire agreement.
17.2 No reliance is placed on representations outside this Agreement.
18. GOVERNING LAW AND JURISDICTION
18.1 Laws of England and Wales apply.
18.2 Courts of England and Wales have exclusive jurisdiction.
19. ABUSE, HARASSMENT AND UNACCEPTABLE CONDUCT
19.1 Zero-Tolerance Policy
MediaWorkHouse Ltd operates a zero-tolerance policy toward abuse, harassment, intimidation, or unreasonable conduct directed at staff, contractors, or representatives.
 
19.2 Definition of Abuse
Abuse includes, but is not limited to:
  • Aggressive, threatening, or intimidating language
  • Excessive or repeated contact
  • Harassment by phone, email, text, social media, or in person
  • Attending premises unannounced
  • Attempts to coerce unpaid or out-of-scope work
  • Conduct causing distress or disruption to staff
19.3 Immediate Termination
Where the Company reasonably determines that abusive conduct has occurred, it may immediately suspend or terminate Services without notice.
 
19.4 Non-Refundability
Where termination occurs under this clause:
  • All fees paid are non-refundable
  • The Client remains liable for Services already performed
19.5 Survival of Other Clauses
Termination under this clause does not affect:
  • Acceptance under Clause 9
  • Scope limitations under Clause 4
  • Revision exclusions under Clause 7
19.6 Continued contact following termination may be treated as harassment.
19.7 Exercise of rights under this clause does not waive any other rights.
By proceeding with your booking, you acknowledge that you have read, understood, and agreed to comply with these terms and conditions, including the additional standard terms. Failure to adhere to these terms may result in penalties or restrictions on your future bookings AND OR PRODUCTIONS.
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