Booking and Facility Usage Agreement

Please carefully review and accept the following terms and conditions prior to finalising your booking with MediaWorkHouse.

By proceeding with your booking, you consent to comply with the subsequent terms and any standard clauses typically found in a facility booking contract.

1. Booking Cancellation by MediaWorkHouse:
– MediaWorkHouse reserves the right to cancel your booking at any time, without the obligation to disclose the reason. If we cancel your booking before its scheduled start time, a full refund will be provided.
2. Booking Start and End Times:
– The booking period commences at the scheduled booking time, not at the time of your arrival. If you arrive late, your booking will still conclude at the originally scheduled end time.
3. Cancellation & Refunds:
– Refunds for cancelled bookings will be processed within 48 hours and may take 3-5 business days to appear in your account. Cancellations can be made no less than 24 hours before the scheduled booking time. No-show bookings are non-refundable.
4. Access and Membership Verification:
– Self-service access will only be granted to verified members.
5. Damages and Liability:
– Any damages to studio equipment or the premises will result in a charge of £700, which encompasses our insurance excess plus a £50 administrative fee. For damages totalling less than £700, a charge equivalent to the replacement or repair cost will apply plus a £50 administrative fee. Payment for damages will be billed to the same payment method used for the booking. Unpaid balances may be forwarded to a collection agency.
6. Age Requirement:
– You must be 18 years or older to make a booking. However, individuals under the age of 18 can attend bookings but must be accompanied by an adult.
7. Accurate Attendee Count:
– Provide an accurate count of attendees in your booking application.
8. Maximum Occupancy:
– For all bookings except Photography studio sessions, attendance should not exceed 6 individuals. Photography studio bookings must not exceed 10 participants.
9. Late Arrival Policy:
– Failure to arrive at least 15-20 minutes before your scheduled booking time will not hold MediaWorkHouse liable for any delays in starting your booking. Extensions of your booking time require additional payment, and no refunds will be issued for time lost due to late arrival.
10. No Smoking:
– A strict no-smoking policy is enforced in all our studios.
11. No Food and Drink:
– No food or drink is allowed in our studios. Designated break-out areas are available on-site. – Any spills or mess left behind may incur a £50 cleaning charge, dependent on the extent of the cleanup required.
12. Noise Levels:
– Maintain noise at an acceptable level, excluding the recording studio. – In studios with audio entertainment, music should not surpass reasonable listening levels. – Noise levels in the studio should not exceed the equipment’s capabilities and reasonable listening levels. – Ensure all doors and windows are closed when playing music at levels above standard listening levels.
13. Excessive Backdrop Use in Photography Studio:
– Extensive use of color backdrops in the Photography studio may lead to a charge equal to the replacement cost. – Charges will be billed to the same payment method used for the booking. Outstanding balances may be forwarded to a collection agency.
14. Health and Safety:
– You are responsible for your own health and safety while using our facilities. – Please utilize equipment and facilities safely and responsibly.
15. Hygiene:
– Maintain personal hygiene standards and clean up after yourself.
16. Personal Belongings:
– We do not assume responsibility for any loss or damage to your personal belongings while on our premises.
17. Termination of Booking Privileges:
– We retain the right to terminate your membership or booking privileges for violations of these terms or disruptive conduct.
18. Incident Reporting:
– Promptly report any incidents, whether occurring inside or outside our studios, via phone (0208 22 66 111) or email (
19. Non-Compliance
Consequences: – Failing to adhere to these terms may result in one or more of the following consequences: loss of refund, cancellation of existing future bookings, or a complete ban from all studios and future bookings.
By proceeding with your booking, you acknowledge that you have read, understood, and agreed to comply with these terms and conditions, including the additional standard terms. Failure to adhere to these terms may result in penalties or restrictions on your future bookings.

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